Customer Service

Sierra Vista, Arizona

Castle and Cooke Arizona is Sierra Vista’s largest new-home builder. We take great pride in the homes that we build and we stand behind those homes with a superior customer service department. Our team cares a great deal about how you feel about your new home and we encourage our customers to contact us with any questions or concerns. To request home warranty services, please use the Warranty Request Form or send an e-mail to Customer Service.

request home warranty services

Work Request Form

customer services

Submit an Email

Castle & Cooke Customer Service

Email Customer Service

Office Location:
4100 Canyon De Flores
Office Hours:
Monday through Friday 8 A.M. to 5 P.M.
Phone: 520-378-9344
Fax: 520-378-9525

Emergency Phone Numbers

  • Plumbing: 520-227-9559
  • HVAC: 520-459-5681
  • Southwest Gas: 1-800-772-4277
    (gas leak or rotten egg odor)

Warranty Info

Appliances

Warranty requests for Whirlpool, Maytag and Kitchen Aid appliances should be placed with Whirlpool.
www.whirlpool.com


trane heating & Cooling

Warranty requests should be placed with Castle and Cooke within the first year. Please register your units with Trane, there is also an optional extended warranty which can be purchased through them.

Click https://msit.comfortsite.com/lw/lwtrane.html 

Click to access Trane warranty policy

http://internal.trane.com/residential/downloads/26-1000-33_08062013.pdf

Hand-held sets and door-locks

Warranty request should be placed with Castle and Cooke within the first year. All request after by the original resident should be placed with Kwikset

http://www.kwikset.com


eagleroof tiles

Please register your roof tiles either with the warranty card you recieved at title by filling out and mailing to Eagle Roofing or click and register at  https://eagleroofing.com/about-us/our-warranty/

Warranty request should be placed with Castle and Cooke within the first year. All request after by the original resident should be placed with Eagle Roofing Products.

hot Water heaters

Warranty requests should be placed with Castle and Cooke within the first year. Any requests after that the hot water heaters have an extended warranty on the tank and on some competent parts.

Click http://bradfordwhite.com/check-your-warranty enter your Serial number to access your warranty status.


Windows

Warranty requests for windows should be placed with Castle and Cooke within the 1st year. All requests after the 1st year should be placed with Milgard Windows.

www.milgard.com

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