Castle & Cooke Customer Service

Castle and Cooke Arizona is Sierra Vista's largest new-home builder. We take great pride in the homes that we build and we stand behind those homes with a superior customer service department. Our team cares a great deal about how you feel about your new home and we encourage our customers to contact us with any questions or concerns.

To request home warranty services, please use the Warranty Request Form or send an e-mail to Customer Service.

Information about warranty on items and how to care for your home

Caring for Your Home Manual

Kwikset Warranty 2 Pager

Smoke Detector Manual-firex-5000

First Alert Carbon Monoxide Smoke Detector Manual

Chamberlain Garage Door Opener

Honeywell pro 4000 series Thermostat

Badger Garbage Disposal instructions

Taco Smart pump plus

Hot water heater quick reference led blinks (2) Hot water heater quick reference led blinks (1)

Nelson Drip system manual

Contact Information

Customer Service Sierra Vista

Castle & Cooke Customer Service

Warranty Service Request Form
Customer Service E-Mail

Office Location: 4100 Canyon De Flores
Office Hours: Monday through Friday 8 A.M. to 5 P.M.
Phone: 520-378-9344
Fax: 520-378-9525

 

Emergency Phone Numbers

(These numbers should only be used for weekend or after hours emergencies)

Plumbing: 520-227-9559
HVAC: 520-459-5681
Southwest Gas: 1-800-772-4277 (Gas leak or rotten egg odor)

 

Product Warranty Information

Warranty Information Sierra Vista

Appliances Warranty requests for Whirlpool, Maytag and Kitchen Aid appliances should be placed with Whirlpool.
www.whirlpool.com

Windows Warranty requests for windows should be placed with Castle and Cooke within the 1st year. All requests after the 1st year should be placed with Milgard Windows. www.milgard.com

Handle-sets and door-locks Warranty request should be placed with Castle and Cooke within the first year. All request after by the original resident should be placed with Kwikset. http://www.kwikset.com

Hot Water Heaters Warranty requests should be placed with Castle and Cooke within the first year. Any requests after that the hot water heaters have an extended warranty on the tank and on some competent parts click http://bradfordwhite.com/check-your-warranty enter your Serial number to access your warranty status.

Trane heating and cooling system Warranty requests should be placed with Castle and Cooke within the first year. Please register your units with Trane, there is also an optional extended warranty which can be purchased through them. Click https://msit.comfortsite.com/lw/lwtrane.html Click to access Trane warranty policy http://internal.trane.com/residential/downloads/26-1000-33_08062013.pdf

Eagle roof tile Please register your roof tiles either with the warranty card you recieved at title by filling out and mailing to Eagle Roofing or click and register at  //www.eagleroofing.com/about-us/our-warranty/   Warranty request should be placed with Castle and Cooke within the first year. All request after by the original resident should be placed with Eagle Roofing Products. //www.eagleroofing.com/wp-content/uploads/2014/10/EagleWarranty-single-sheet.pdfhttp: